Get Started: AI Resources for Oracle Cloud HCM – Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Assistant
Discussion List
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ODA Security & FSM Migration: How-to create custom roles then lift and shift across instancesSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content This quick admin user guide shows you How-to create custom rol… -
HCM – Coaches Corner: Oracle Digital Assistant Office Hours 2020-2023Summary In these sessions, we continue diving into the theme of Employee Experience and Innovation. Content Related links: https://blogs.oracle.com/fusionhcmcoe/cloud-hc…
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How-To: Config and Deploy your Digital Assistant in just 4 daysSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentCloud customers can activate their ODA instance to make a start,…
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Use Chat for CareersSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): *** see Use Chat for Careers V2 *** Utilize the C…
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Use Chat for HCMSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content Use the HCM Assistant to make inquiries, navigate, and view ta…
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Worked Example: Answer IntentsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Use this guided instructions for best practices. …
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Use Chatbot for Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): To enhance your HR support model, consider implem…
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A Welcoming User Experience (web channel only)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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How-To: Exclude a Leave BalanceSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): REST API will return all leave accrued balances i…
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How-to: Using publicWorkers REST to fetch Position Name or Business Title or Direct ReporteesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In this exercise, you will learn how to make chan…
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Get my Employee NumberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Users …
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How to Invoke OGL from ODAOffice Hour: https://community.oracle.com/customerconnect/events/605599 Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answer…
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Supporting Preferred NameSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): The HcmV2 skill currently returns the user's Disp…
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Automating Tasks: Requesting Company Letters Made EasySummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Employ…
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Custom Intent for Work SchedulesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Throug…
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Amplifying Oracle ME for Enhanced Employee EngagementSummary: Redwood apps revolutionize HCM experiences through intuitive search and chat interfaces, infused with AI technologies. The core purpose of this custom skill is …
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Known Issue: 24.01.02 Helpdesk Search Knowledge Article Intent "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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HCM – Oracle Digital Assistant Office Hours 2024Summary: In these sessions, we continue diving into the theme of Employee Experience and Innovation. Playlist: HCM – Coaches Corner: Oracle Digital Assistant Office Hour…
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Use Chat for Careers V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Content (please ensure you mask any confidential information): Use the…
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Setting Default Leave Accrual Date to 31st DecemberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In conversations, leave balances are often associ…
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Oracle Digital Assistant Best Practice Webcast Series 2022Digital Assistant is an AI service that offers prebuilt skills and templates to create conversational experiences for your business applications and customers through te…
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How-To: Creating an Intent for Work SchedulesSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content#PassTheKnowledge In this exercise, you will learn how to create…
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HcmV2 Hot Fix: Pending Workers are considered Directs with no GoalsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The Hc…
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Approvals 24.07.10 Known Issue: FYI Showing Full URLSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The is…
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Classic HR Help Desk Known Issue: 24.07.01 HCM Knowledge "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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Helpdesk 'SeeMoreResults' TranslationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): In the…
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Top Category Picklist for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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Mandatory Categories for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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Known Issue: HcmV2 • 24.01.04 – 23.08 Performance deep link not redirecting to Redwood pagesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): While …
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Use Chat for Internal Candidate Experience V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Important Notices: The redesigned Internal Candidate Experience V2 is …
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How-To: Training and Testing the HCM Digital AssistantSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"Content #PassTheKnowledge In these exercises, you will gain a good unde…
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HCM Digital Assistant Implementation - Recommended Training for AnalystsContent The attached document provides a recommended training program for analysts who will be responsible for monitoring and tuning the effectiveness of the natural lan… -
How-To: Customizing Messages returned from the Digital AssistantSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"Content #PassTheKnowledge In these exercises, you will learn: * Configu…
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HCM Digital Assistant Implementation - Recommended Training for Business UsersContent The attached document provides a recommended training program for business users involved in planning the adoption of the HCM Digital Assistant within their orga…
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Digital assistant is showing all notification for the question What's still waiting to get approved?Summary: Hi all, The digital assistant provides employees with details of all completed, withdrawn, and pending approval requests [FYIs] when employees ask questions lik… -
HOW TO: Login to HCM with username and password when using Digital Assistant Skill TesterContent When using the Skill Tester in Oracle Digital Assistant to test the HCM Skill, the Tester session authenticates against HCM using the identity with which you log…
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How to change the Digital Assistant chatbot icon in HCMContent When developing the persona for your organization's Digital Assistant, the avatar you use to represent the Digital Assistant will be an important consideration. …
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How-To: Using hcm Service to get new Representative TypesSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"Content #PassTheKnowledge In this exercise, you will learn: * Troublesh…
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HCM Assistant Learning Path 1 - Config (Getting Started)SummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentWatching Time: 27 minutes (https://blogs.oracle.com/fusionhcmcoe…
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Adding multiple language support to the HCM Digital Assistant SkillContent In version 20.05 of Oracle Digital Assistant, and version 20.04.08 of the HCM Skill it is possible to use a translation service to translate user messages to Eng…
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How-To: Disable Bot actions in ApprovalsSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"Content Courtesy of: ryan.patrick@occamonics.com In this exercise, you …
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HCM Assistant Learning Path 3 - ExtendSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"Content Watching Time: 6 minutes (https://videohub.oracle.com/media/HCM…
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HCM Assistant Learning Path 2 - Deploy (Go-live)SummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentWatching Time: 15 minutes () The ‘CDEF’ 4 Phases Framework consi…
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Love the new draggable icon feature in 20.12Content Quick video demo of the new draggable icon feature in the 20.12 web sdk. Love it! Thanks ODA team!
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Three Essential Pre Launch TasksContent As a former VP of Development at Oracle I was the architect of the HCM Digital Assistant Early Adopter Program. In that capacity I had the privilege of working w…
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Service that is AuthenticContent I saw a presentation today where Jeff Wartgow was talking about how the Gen Z demographic wants more authentic service and don't want scripted "we are sorry you … -
Digital Assistant not displaying on all pagesContent In release 20B of HCM the Digital Assistant is only displayed in pages that are accessed using URLs that contain “hcmUI”. However, the root Application URL often…
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What are the differences in features between the free and paid versions of the digital assistantI would like to know what are the features available in free digital assistant version and paid versions
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HCM Assistant Learning Path 4 - ForwardSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"Content Watching Time: 5 minutes (https://videohub.oracle.com/media/HCM…
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Updates and Upgrades Impacting the HCM Digital AssistantContent The Oracle Digital Assistant Skills for HCM can be impacted by ODA platform updates, Skill Store updates, and Fusion Application updates. In this brief deck I su…
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ODA and HR HelpdeskSummary Confirmation that ODA now links with HR HelpdeskContent Hi When I attended the Bootcamp in February for ODA, it was mentioned during the session that ODA did not… -
New end-to-end setup instructions for HCM Digital assistantContent The Oracle Digital Assistant team has compiled an excellent and comprehensive set of instructions on setting up the Digital Assistant for HCM. You can find the d…
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UPDATED: How to disable an Intent in the HCM Digital Assistant SkillSummary When the HCM Digitial Assistant Skill is pulled from the Skill Store and Extended to create a local copy, it is not possible to remove Intents directly. This art…
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USA Line managers are not able to apply leave for their reporters through ODAHi all, In the latest ODA update, Where line managers can apply leave for their direct reporters through the ODA prompt. However, when the line manager click on the hype…
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Is it possible to apply employee absences through HCM ODA directlySummary: Hi all, There is a client requirement to apply leaves (Absences) directly through the ODA instead of navigating to the Add Absence page in Fusion. Content (plea…
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How to Track the change audit in Oracle digital assistant - The person who did rebasing of DAHi All, Recently we faced a situation, where one of our team members had rebased the Digital assistant to upgrade the DA version to 24.04.05. When we try to track the ch…
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How to customize the visibility of one leave type from the ODA intentsSummary: The requirement is to disable the visibility of one leave type from the absence plan when requested for the total number of leaves available. Where, when the em…
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How-to: Workaround Hcm Installed 21.07.05 - 21.02 Known IssuesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Customers with ODA Platform for SaaS subscription…
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How to display the user's name in the welcome messageContent When a user first opens the HCM Digital Assistant dialog they are greeted with the default message: " I'm here to help! Here are some things you can do:" This is…
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How to set the icon for the ORC Candidate Experience chat bubbleContent By default the Candidate Experience skill available in the Skill Store does not include an icon for the chat bubble. Instead you just see a blue circle containin…