You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Note!! Please register for a free account to access the full content and also to participate in Q&A in the community

'Oracle Intelligent bot cloud service’ chat to ‘Oracle Service Cloud’ chat service

edited Nov 20, 2017 10:20AM in Communication Channels 2 comments

Content

We need to integrate ‘Oracle Intelligent bot cloud service’ chat to ‘’Oracle Service Cloud’ chat service. We intend to start the chat in ‘Oracle Intelligent bot cloud service’ which is embedded in a web app/portal and then to carry forward the conversation on ‘Oracle Service Cloud’ chat. Before starting the conversation on Service cloud the agent should get a transcript of the chatbot conversation. Would like to know if anyone has done this previously and if they have any pointers around this?

Version

November 2016
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!